Thank you for engaging with the services and websites linked to this Privacy Policy, provided by Tilvo Inc. ("Tilvo," "we," "us," "our"), including tilvo.com (the "Sites"). Our mission through these Sites is to offer valuable tools and information about Tilvo and the services we provide to our users ("you," "your").
At Tilvo, we pride ourselves on connecting the world's foremost experts ("Experts") in diverse fields with clients seeking the unique skills and expertise these Experts offer ("Clients"). We facilitate these connections through our platform and a variety of services, including our sourcing and matching service, as well as other initiatives such as grouping Experts for Clients or delivering outcomes-based projects. These offerings collectively form what we refer to as the "Services" within this policy.
A cornerstone of our service is the selection of Experts in various specialties like information-technologies, design, finance, marketing, legal, HR, engineering, etc.
We at Tilvo are committed to safeguarding your privacy rights. Ensuring the privacy and security of your information is a responsibility we take very seriously. Rest assured, Tilvo does not sell your information. Through this Privacy Policy, we aim to transparently explain our data handling practices, detailing the manner in which we collect, use, and protect your information in adherence to relevant data protection regulations.
This Privacy Policy details the methods by which we gather, maintain, and utilize information, which includes personal information ("Personal Data"), concerning Experts, Clients, prospective Clients, visitors to the Site, suppliers, readers of our blog, applicants for employment, and other relevant parties, all in compliance with relevant laws and regulations on data protection as outlined herein.
Tilvo recognizes the importance of privacy and is committed to safeguarding your personal information. Our practices regarding the collection and use of personal information are outlined below, categorized based on your relationship with us. For easy navigation to information relevant to you, use the following links:
Information we collect:
1. Information That You Provide to Us
During the application and evaluation process, Tilvo collects information to assess your qualifications, which includes your language proficiency, personality, domain expertise, professional skills, and technical abilities. Should you join our network as an expert, we might continue to collect this information. You may be asked to provide:
Throughout your tenure as an Expert, we may record your calls and your chats with us or Clients for skill documentation, quality assurance, dispute resolution or training purposes. Experts and our staff are provided with a Tilvo.com email address for communication, with all sent and received information processed and stored by Tilvo.
2. Background Checks
For certain roles, we may conduct a background check, collecting additional data via a third party, with your explicit consent in compliance with the law.
3. Profile Creation
Selected Experts can create a profile on our Services, visible to Clients. Some information might also be publicly displayed on Tilvo.com, in marketing materials, or presentations to highlight skills or demonstrate the value of the platform.
4. Client Feedback
Feedback and reviews from your Clients may be collected about your performance within our network.
5. Third-Party Information
We may gather information from public sources, third-party data providers, or affiliated services, including names, contact details, work experience, and educational background, to assess fit for our network or supplement information you provide.
6. Automatic Data Collection
Interactions with Tilvo through our site or Services allow us to collect certain information automatically. Refer to the "Website Visitors" section for more details.
How we use the information we collect:
1. Service Provision and Request Handling
Your Personal Data is used to process your application to become an expert, manage contracts, and administer engagements within our network.
2. Legitimate Business Interests
We may use your data for legitimate business interests, including:
With Your Consent:
We may seek your consent for purposes not listed here, using your data accordingly. Your participation in audio or video calls may be recorded with consent for application reviews, client engagement suitability, or training purposes.
When engaging in calls using third-party applications like Teams, Zoom, etc., it is understood that other participants will see your name, image, and hear your voice. These sessions may also be recorded. By participating, you explicitly acknowledge and consent to the fact that your personal information will be visible and possibly recorded by others through these third-party platforms. Before engaging with third-party applications, we strongly advise all Experts to carefully review their respective privacy policies. This diligence ensures you are fully informed of how your personal information, including name, image, and voice, may be used, shared, or recorded within these platforms.
Information we collect:
1. Information That You Provide to Us
Tilvo collects Personal Data from Clients when they visit our Sites or initiate use of our Services. This includes when a Client submits a Project or requests to engage our Experts.
Collected information may comprise:
Tilvo provides Experts and our internal team with a tilvo.com email address and stores and processes information sent to and from these addresses.
2. Automatically Collected Data
When interacting with Tilvo via our Site or Services, we collect certain information automatically. Refer to the “Site Visitors” section for more details.
3. Information Obtained from Third Parties
Tilvo may obtain additional data about you and your company from third-party databases or services, which include names, job titles, contact details, and company information.
How we use the information we collect:
1. To Provide Services and Respond to Requests
Tilvo uses the Personal Data provided in line with this Privacy Policy. If Personal Data is submitted for a specific reason, we will use it in relation to that reason. If you submit Personal Data to access our Services, we use this data to perform our contract with you, maintain your account, inform you about the use of our Services and/or Sites, notify you of important changes, and monitor your use of the Services.
2. For Marketing Purposes
Your contact information may be used by Tilvo to inform you about Services, events, and promotions we believe may interest you. All marketing communications will include an option to opt-out of future messages. Administrative communications necessary for the Services, such as billing or service notifications, cannot be opted out of. If you no longer wish to receive marketing communications or want your information removed from our mailing lists, please contact us at privacy@tilvo.com.
Marketing communications via email will be sent only with your consent, where required by law.
3. For Certain Legitimate Interests
Your Personal Data may be used for Tilvo's legitimate business interests, including:
With Your Consent:
We may request your consent for using your Personal Data for purposes not previously mentioned. Upon obtaining your consent, we will use your data as agreed.
During your engagement as a Client, we may monitor, record, and transcribe calls, with your consent, to review your requirements, discuss specific engagements, or for quality assurance and training. These recordings can be provided for review upon request.
Refer to the sections for EU, UK, and California residents for information on legitimate interests and your rights.
Credit Checks
Prior to providing Services to a Client, Tilvo may conduct a credit check through a third party, collecting additional client data.
Information we collect:
1. During the Application and Assessment Process
As you apply for a position at Tilvo, the Personal Data you voluntarily provide is crucial. This can include, but is not limited to:
Providing certain information upon request is essential; failure to do so can affect our assessment of your suitability for a position or our ability to offer you one. With your consent, which you may withdraw at any time, we may record your audio or video interviews to enhance our evaluation of your application and for training purposes. Withdrawal of consent, or opting not to give it, will not negatively affect your application.
Personal Data creation is a part of our recruitment process, including the evaluations of your potential for the role(s) applied for by our interviewers.
2. If You Are Hired
Upon a successful application, we'll need to gather more Personal Data for reference and background checks, as allowed by law. This may include sensitive data for which we will seek your consent. We might also need copies of identification (like your passport or driver's license), proof of address, work permit, a photograph, and your signature on your acceptance.
For information specific to your region and your rights concerning the Personal Data we hold, please see the “Region Specific Information” section.
3. Data Collected Automatically
Interacting with our Site related to your application leads to automatic data collection. For more details, refer to the “Site Visitors” section.
How we use the information we collect:
1. For Certain Legitimate Interests
Upon employment at Tilvo, your Personal Data becomes part of your employee record, subject to our employee privacy policies. This data may be shared with third-party service providers to fulfill our commitments to you, such as for payroll processing.
Information we collect:
1. Information You Provide
We collect information you voluntarily provide when using our website, including, but not limited to:
Any other information you choose to provide through contact forms, registrations, or purchases
Automatically Collected Data
When you visit our website, we automatically collect certain information, including:
How we use the information we collect:
1. For Certain Legitimate Interests
2. Sharing of Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except in the following cases:
Third-Party Links
Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
Data Collection at Events: We value the interactions that take place during events, including business conferences, trade shows, and other gatherings. During these events, we may collect Personal Data from attendees who engage with us. This could include information you directly provide to us, such as through business cards, or information you allow us to access during the event. The types of Personal Data collected might encompass contact details and other relevant information for business engagement.
Purpose of Data Collection: The primary purpose for collecting this data is to foster potential business relationships. We may use the information gathered to communicate with you about our Services, offering insights and updates that might interest you. Our goal is to ensure that any communication or marketing effort is closely aligned with the context in which you provided your information.
Consent and Marketing Communications: Consistent with applicable legal requirements, we will seek your explicit consent before sending you marketing materials via email. Upon giving your consent, you retain the right to withdraw it at any time. Every marketing email we send includes clear instructions on how to opt out of future communications. Alternatively, you may withdraw your consent by contacting us directly or via postal mail at the address provided in our contact section.
At Tilvo, our commitment is to hold your Personal Data only as long as necessary for the purposes it was initially gathered and processed. This includes meeting legal, regulatory, financial, and reporting obligations. Should you choose to receive marketing communications from us, we'll hold onto your preferences information until you decide to unsubscribe, in line with our internal policies.
In determining how long to retain your Personal Data, we consider its volume, nature, and sensitivity, the potential risk of harm from unauthorized access or disclosure, and whether we can fulfill the purposes of processing through other means, along with any legal obligations. When appropriate, we may anonymize your Personal Data so it no longer identifies you, rendering it non-personal.
Your Options
You have the choice to navigate our Sites without providing any Personal Data. Opting out of providing Personal Data might limit your access to certain Services we offer.
Policy Exclusions
Our Privacy Policy is specific to Personal Data collected directly via our Sites, Services, events, and through third parties as specified herein. It does not extend to any Personal Data collected outside of these channels, nor to Unsolicited Information you might provide, which includes data shared in public areas of our Sites or through other means. Such Unsolicited Information will be considered non-confidential, and we reserve the right to use it without any restrictions.
Protection for Children
Tilvo does not knowingly gather Personal Data from individuals under 16 years of age. We advise those under 16 not to submit any Personal Data through our Sites. We encourage parents and guardians to monitor their children's online activities and enforce our Privacy Policy by preventing their children from providing Personal Data on our Sites without parental consent. If we become aware that a child under 16 has provided us with Personal Data, we will take steps to remove such information from our records.
External Links
Our Sites may provide links to third-party websites, which are not governed by this Privacy Policy. The sharing of your data with these external sites will be managed by their own privacy policies and terms. We do not endorse, nor are we responsible for, the privacy practices of these third-party sites. For detailed information, we recommend contacting those sites directly.
Additional Terms
Access to and use of Tilvo.com is subject to our Website Terms & Conditions. Access to and use of other sites related to us may be governed by additional terms and conditions, which we suggest reviewing for further information.
Tilvo operates on a global scale, and in the course of providing our Services, Personal Data may be transferred to, stored in, or processed in countries outside of your own, including but not limited to the United States, where our cloud storage facilities, Customer Relationship Management (CRM) servers, and payment processing providers are located. We are committed to ensuring the security and privacy of your data, irrespective of where it is processed. To this end, we implement robust safeguards in line with applicable data protection laws to ensure an adequate level of protection for your personal data. By using our Services, you acknowledge and consent to the transfer, storage, and processing of your personal information in countries outside of your residence, under the terms outlined in this Privacy Policy.
Tilvo employs suitable measures to safeguard the Personal Data you share with us from loss, misuse, unauthorized access, alteration, or destruction.
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure; therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Caution is advised when deciding what information to send us electronically.
In the unlikely event of a data breach, Tilvo is committed to maintaining transparency and ensuring the protection of our users' privacy and personal data. Upon discovery of a breach, we will conduct an immediate investigation to determine the scope and severity of the incident. If it is found that personal data has been compromised, we will take swift action to secure our systems, prevent further unauthorized access, and begin remediation efforts. Affected users will be notified without undue delay, but no later than 72 hours after becoming aware of the breach, in accordance with applicable laws and regulations. This notification will include information about the nature of the breach, the categories and approximate number of individuals and data records concerned, the likely consequences of the breach, and the measures we have taken or propose to take to address the breach. Additionally, we will provide guidance on steps you can take to protect yourself, including changing passwords, monitoring accounts, and contacting credit reporting agencies, if appropriate. Tilvo is dedicated to upholding the highest standards of data protection and privacy and will cooperate fully with regulatory authorities in the investigation and resolution of any breach.
To enhance the security and integrity of your account, Tilvo may send SMS messages for two-factor authentication, security alerts, contract confirmations, payment notifications, and other account-related updates. These communications are designed to provide you with critical and timely information to ensure the smooth operation and security of your account. You have the option to opt out of receiving these messages at any time by adjusting your preferences in your account settings. Please be aware that opting out of these communications may impact the functionality and security of your account.
As our Sites and business evolve, it may become necessary to amend this Privacy Policy. Tilvo reserves the right to update or change our Privacy Policy at any time without prior notice, as required by applicable law. We encourage regular review of this policy, particularly before providing any Personal Data. Continued use of the Site after any changes to this Privacy Policy constitutes your consent to the revised terms, without affecting your legal rights.